Last stop for B-Line bills
Mar 17 2007
Richmond Review EDITORIAL
News flash: The digital bus arrival signs at B-Line stops don’t work.
Well, this is hardly news to the many thousands of commuters who take the rapid bus service into Vancouver and back every day.
The signs were part of a system that would let passengers know how soon the next bus would be arriving. A nice service no doubt, but perhaps good old printed transit schedules will do the trick. After all, more than $30 million has been spent on the system.
This is the latest in a long list of waste in the B-Line system.
Oddly enough the news story that this opinion piece is linked to does not appear on the Review’s web site – but then that is an awkward beast at best. And the whole point about the Siemens GPS system was that it was supposed to provide information to a route controller about how the service was operating. Real time information to bus passengers was a (welcome) bonus. And no, schedule information is not the same thing at all.
UPDATE (May 2) Todd Littman has recently produced a new report on this issue (among others) go to the section marked “Valuing Transit Passenger Information Improvements” in Valuing Transit Service Quality Improvements
Knowing how long you will have to wait allows you to make a decision: is it worth waiting for this next bus or have I time to go get a coffee, for example. The first system of my experience was installed on the Northern Line of London Underground, which is wonderfully complex with two distinct routes and two northern branches producing a byzantine service pattern, easily disrupted by everyday events like someone putting a foot in the way of a closing door. When trains are supposed to run at combined 2 minute frequencies with little room for variation, small disruptions quickly escalate. Passengers on Northern Line platforms cannot actually do anything else but wait for the train – except in some cases change a route in favour of more transfers – but just knowing how long they had to wait improved their perception of the service, which had not changed at all.
As one of BC Transit’s planners pointed out me at the time, knowing where the buses are at any particular moment is not the same as being able to do anything about it. And it is intervention that is key to service improvement. It is quite a common experience in London to be asked to get off the bus and get one behind to allow the one you are on to be “short turned”. Disruption in Central London due to a demo against Trident really screwed up the bus service between Trafalgar Square and Abbey Road last month. But good information meant minor inconvenience – we lost the best seats at the top of the front deck – but the people waiting to get somewhere south of Baker Street undoubtedly benefitted from not having all the buses bunched at the southern end of the route.
Bunching occurs even when there is no interference from other traffic. On exclusive tram rights of way in Amsterdam for example. The drivers like to play cards at the terminals: driving a tram can get lonely at times. Dealing with bunching requires good information and a co-operative work force as well as some pre-arranged tactics to deal with common problems. What my colleague was referring to was BC Transit’s inability to manage its bus routes. And I don’t see it getting any better. Technology can help – but it cannot do much in the face of poor management. Information is only as valuable as your ability to do something about it.
When the Richmond Rapid Bus (as it was then known) was being planned, Glen Clark was prepared to spend quite a bit on it “because they are never going to get light rail in Richmond”. The later decision to build the RAV line ignored sunk costs. In fact it pretty well ignored any proper assessment of cost since the decision was made to build a (bored tube) tunnel along Cambie long before any studies were done. And, essentially, this kind of decision is political. Richmond was not supposed to grow like it has – building on a flood plain in a seismically unstable area is (at the very least) short sighted. But it has grown and somehow the airport and the Olympics seemed to be more important than integrated land use and transportation planning (such a dull, dry concern).
By the way the $30 million quoted is not just for the GPS system as you might infer from the Review’s sloppy journalism. Most of that was for the new fleet of artic buses – which will still be desperately needed elsewhere once the “Canada Line” opens. Some was wasted on bus shelters and the road works – but don’t blame Translink or BC Transit for that. Blame the Province of BC which as usual (fast ferries, the Island Highway, The Coquihalla etc) disregards professional transportation planning at our cost.